Returns & Refunds Policy

Our Promise

Your satisfaction is our top priority. We stand by the quality of our products, and if you're not entirely satisfied, we're committed to making things right through a clear and fair returns and refunds process.

Easy Returns

Initiating a return is simple. Please review the following guidelines to ensure a smooth process.

Return Window

You have 30 days from the date of delivery to return most items for a refund or exchange. Items must be in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, certain items like earbuds, personal care products, and final sale items cannot be returned. Please check product descriptions carefully before purchasing.

How to Initiate a Return

To start a return, please visit our dedicated Returns Portal. You'll need your order number and email address to begin. Follow the simple steps, and we'll guide you through the rest.

Refunds Explained

Once your returned item is received and inspected, we'll process your refund promptly.

Refund Processing

Refunds are typically processed within 5-10 business days after we receive your returned item. The refund will be issued to your original payment method. You'll receive an email notification once your refund has been processed.

Shipping Costs for Returns

Original shipping fees are non-refundable. For returns due to a change of mind, customers are responsible for return shipping costs. If the return is due to our error or a defective product, we will cover the return shipping.

Exchanges

If you'd like to exchange an item for a different size or color, please indicate this in our Returns Portal. Exchanges are subject to product availability.